Privacy Policy

1. Introduction

billcura ("Company," "we," "us," or "our") operates the website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using billcura , you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly, including:

• Account Information: Name, email address, phone number, company name, and billing address
• Healthcare Data: Patient information, medical records, insurance details, and billing information necessary to provide our services
• Communication Data: Messages, inquiries, and correspondence you send to us
• Payment Information: Credit card details and billing information (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you use our website and services, we automatically collect:

• Log Data: IP address, browser type, pages visited, and time spent on pages
• Device Information: Device type, operating system, and unique device identifiers
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
• Usage Data: How you interact with our platform and services

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our medical billing services
• To process transactions and send related information
• To send promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To comply with legal obligations and healthcare regulations
• To prevent fraudulent transactions and protect against abuse
• To analyze usage patterns and improve user experience
• To conduct research and analytics

4. HIPAA Compliance

billcura is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect Protected Health Information (PHI) from unauthorized access, use, or disclosure.

Our HIPAA compliance includes:

• Encryption of all patient data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Audit logs and monitoring of all data access
• Business Associate Agreements (BAAs) with all partners
• Incident response and breach notification procedures

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted using industry-standard SSL/TLS protocols
• Firewalls: Multi-layered firewalls protect our systems
• Access Controls: Strict authentication and authorization procedures
• Regular Updates: Continuous security patches and updates
• Employee Training: All staff undergo HIPAA and security training
• Monitoring: 24/7 security monitoring and threat detection

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: With vendors who assist in providing our services (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of merger, acquisition, or bankruptcy
• With Your Consent: When you explicitly authorize sharing
• Healthcare Operations: As necessary for treatment, payment, and healthcare operations

7. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request a copy of your data in a portable format
• Lodge a complaint with relevant authorities

To exercise these rights, please contact us at privacy@medicarebi.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how users interact with our site
• Preference Cookies: To remember your settings and preferences
• Marketing Cookies: To deliver targeted content (with consent)

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Healthcare data is retained in accordance with HIPAA requirements and applicable state laws. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

12. International Data Transfers

If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the "Last Updated" date and, if necessary, by providing additional notice.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@medicarebi.com
• Phone: +1 (888) 787-7687
• Mailing Address: billcura , 123 Healthcare Plaza, Medical City, CA 90210